Terms & Conditions

Trading Terms

We continue to review Our service to ensure that customers keep coming back to Us for more than just great value in all the products We sell.

Pricing on the Site may vary from GIXX Store prices. In any instance where the online price is lower, Our stores will not be able to match the online price. All online promotions, bundles, offers and discounts apply to the Site only and do not apply to Our stores.

The prices of products advertised for sale on the Site are as set out on the Site, errors and omissions excepted. All prices are in pounds (£) sterling, inclusive of VAT (where applicable) at the current rates, but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and any sum debited by Us from your debit/credit card will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.

Age Restrictions

Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website.

Warning:

It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party.

Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.

Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.

We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

Product Information

We are under a legal duty to supply goods which conform with the contract We have entered into with you. Further information about Our products and services is set out in Our Products and Services help pages.

We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

Unless otherwise stated, offers cannot be used in conjunction with any other offer (online or otherwise). All offers are subject to availability while stocks last. Offers may be withdrawn without notice for reasonable cause.

The feature on the Site of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Please note that the Site stocks PAL UK games, consoles, accessories and region 2 UK DVDs only.

Product Limits

We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).

Our Contract with you

Further information about placing and paying for an order is set out in Our Ordering and Payment help pages.

You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order (by clicking ‘pay now’ on the ‘payment’ page of the checkout procedure).

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion We will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancelling an Order).

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Although We endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and any sum debited by Us from your debit/credit card will be refunded in full to the same card.

Preowned Items

You can purchase pre-owned software and hardware with confidence through the Site. Most pre-owned software and hardware comes boxed with instructions and is fully tested. We cannot guarantee the condition of pre-owned products; they may appear slightly blemished. However, all pre-owned stock is checked, and where necessary reconditioned, prior to being put on sale on the Site.

Pre-released orders

Pre-released orders (preorders) are orders for items that have not yet become available. You may be able to make a pre-released order using the Site, and where possible (and subject to availability) such orders will be shipped to you on the day prior to release, in order that you may receive it on the release date. Release dates are set by the manufacturers and are subject to change. As a result We are not liable for any changes to a pre-release date advertised by Us.

Pre-release orders will be supplied at the price applicable at the time of order, or the price applicable when your order is processed prior to dispatch, whichever is lower.

New Generation Console preorders

In this section New Generation Consoles means Playstation 5 and Xbox Series X/S consoles and console bundles.

During a New Generation Console launch period , stock availability may be limited and we therefore reserve the right to release stock via the Site in waves, as it is made available to us by the manufacturer. We will notify you via the Site of each New Generation Console wave release date. You may be able to place a pre-order for a New Generation Console from the relevant wave release date (subject to availability and these terms and conditions) and such order will be shipped to you in accordance with delivery option you select upon checkout.

Payment

We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards listed on the Site. Payment will be charged at the point of submitting your order, usually just before dispatch.

For pre-release orders your card will be preliminarily checked for security purposes. You will be charged for the full amount of your order up to 7 working days prior to the release date as confirmed by the manufacturer, or in the case of New Generation Consoles up to 14 days prior to the dispatch date.

Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.

All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.

You authorise Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.

Delivery

Please allow 3 – 7 working days from dispatch for orders by standard delivery.

Different terms will apply to Extra Large items, please see below.

Further information about our delivery areas, delivery charges and estimated delivery times is set in Our Delivery Help pages.

Subject to availability, We will use reasonable endeavours to deliver the products you have ordered as soon as possible after you place your order, any in any event within 30 days. You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 30 days of being ordered you are entitled to cancel your order and receive a full refund of any monies paid.

Orders for in stock, non pre-release products placed before 1pm are usually dispatched same day. Orders for in stock, non pre-release products placed after 1pm are usually dispatched the next working day. Orders with Express Delivery for stock, non pre-release products placed Monday to Thursday before 1pm are usually delivered the next working day. Orders with Express Delivery for stock, non pre-release products placed on Friday before 1pm will usually be delivered on Monday, unless it is a UK Bank Holiday.

We do not ship to PO Box addresses.

Digital downloads will be delivered to your e-mail address linked to your account or provided by you during the checkout process.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We reserve the right to substitute carriers at any time, provided that this does not impact the estimated delivery time for your item.

We deliver the products ordered to the valid delivery address which you supply. Orders over £1000 can only be dispatched to the card holder’s address. We cannot deliver items within the same order to multiple addresses. We currently deliver to the UK mainland, including the Scottish Highlands and Islands and Northern Ireland. We also deliver to certain other countries which are listed in our Delivery Help pages, although We are unable to ship orders over 1000g outside of the UK, including all hardware orders. Certain deliveries may require a signature to confirm receipt.

We will advise you by email if there is likely to be a delay in dispatching your order. We reserve the right at Our discretion to ship orders only to the billing address.

If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Site account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.

Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.

Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties, taxes or additional levies upon importation. These duties or taxes are levied once the product reaches the country of destination and you are responsible for paying any such costs.

Please note that you will be considered the importer of record when ordering goods from this Site for delivery overseas. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination and you must comply with all laws and regulations of the country in which you are receiving the goods. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

Insured Delivery

Select our new Insured delivery method at checkout to receive £50 in compensation if your order is lost in transit. Subject to customer submitting a DPD Lost in Transit claim via GIXX customer services and DPD validating such claim, Insured Delivery entitles customer to either;

a) a free of charge replacement console, and a partial refund of £50 to the original method of payment; or
b) a full refund of the price paid for the console ordered and the £19.99 delivery charge (payable to original method of payment), together with £50 compensation (payable at customer’s choice, either by BACS, Cheque or onto a GIXX Gift card). Please note that DPD Lost in Transit claim procedure can take up to 21 days to complete.

Overdue Delivery

You can check the current delivery status of your order at any time by logging in to your Site account. In addition, We will send you an email (to the email address you supply when you register with the Site) alerting you of any change of status of your order including when We’ve dispatched your order.

You should allow 3 – 7 working days from dispatch for orders by standard delivery. Different terms will apply to Extra Large items, please see below.

Your order should arrive within not more than 10 days of dispatch (not including Sundays) for domestic orders or 45 days of dispatch for international orders.

This maximum delivery period shall have elapsed before We will consider claims for lost in transit consignments.

If you suspect a delivery to be overdue then please either send Us a message via the Contact Us facility on the Site or email the Customer Services Department at support@gixx.co.uk.

Please note this applies to UK standard post orders only. For queries on International or Parcel Force orders please contact our Customer Services team.

Click & Reserve

Our email confirmation of Click & Reserve order place online does not constitute our acceptance of the order. Completion of the contract for the order takes place at

Our email confirmation will include an expiration date for your reservation. If you do not purchase and collect the goods before the expiration date your reservation will be released and you will not be able to purchase and collect the goods. Once a reservation order is placed it cannot be manually cancelled and the goods will be held until the expiration date. We cannot guarantee availability of released reservations.

Sometimes the price of an order will change between the point of reservation and collection in store.
The price you pay will be the lower of:

(1) the price at the point of reservation or

(2) the price at the point of purchase and collection. We will not honour any price fluctuations between these two points.

Our Pricing Policy (as set out above) also applies to Click & Reserve orders.

We will only honour reservations where you present a valid order reference number as provided in our email confirmation.

We may also require you to provide the e-mail address and telephone number associated with the account through which the order was placed.

If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the Click & Reserve system, we reserve the right to cancel reservations and / or to restrict / block access to the Click & Reserve system for that person or persons. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. This list is not exhaustive. We reserve the right to restrict or limit availability of the Click & Reserve service at any time for any reason.

Title to the goods shall not pass to you until you have purchased and collected the goods in store.

Refunds for goods purchased online using the Click & Reserve service may be requested in store or by post. See our Cancellations and Returns Policy below for further information.

Collect From Store (Click & Collect)

Our email confirmation of a Collect From Store (Click & Collect) order placed online does not constitute our acceptance of the order. Completion of the contract for the order takes place at the point at which you collect the goods in store.

If you do not collect the goods within 14 days from the date of issue of your order confirmation, your order will be cancelled and we will issue a refund to the payment method used to place the order.

Our Pricing Policy (as set out above) also applies to Collect From Store (Click & Collect) orders.

We will only honour Collect From Store (Click & Collect) orders where you present all of the following at the point of collection:

• the confirmation email from when the order was placed
• the credit or debit card that was used to place the order;
• verification of your identity in the form of:
  (i) a passport OR Drivers Licence; AND
  (ii) a utility bill/statement dated within the last 3 months (including corresponding address).

Where a request by us for proof of ID is not met, we reserve the right to refuse your collection attempt.

If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the Collect From Store (Click & Collect) system, we reserve the right to cancel orders (and where appropriate, refund the value of the goods to the original purchase method) and / or to restrict / block access to the Collect From Store (Click & Collect) system for that person or persons. Examples of such activity may include placing significant numbers of orders where the goods are not subsequently collected, placing significant numbers of orders for the same product without them being subsequently collected and the selling of order confirmations. This list is not exhaustive. We reserve the right to restrict or limit availability of the Collect From Store (Click & Collect) service at any time for any reason.

Title to the goods shall not pass to you until you have collected the goods in store.

Refunds for goods purchased online using the Buy & Collect service may be requested in store or by post. See our Cancellations and Returns Policy below for further information.

Cancellations and Returns Policy

Please refer to our Returns Policy for information on (i) your rights to return a product under our 28 day goodwill return policy, (ii) your rights to return a product because we are at fault, or because the product is faulty, and (iii) your 14 day right to cancel under the Consumer Contracts Regulations 2013

Our liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987

If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.

Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.

Distributors Rights

You agree to be bound by any terms and conditions imposed by the distributor or producer of any product or service or any other copyright material and in particular you must not:
(a) make copies of material supplied to you by Us for sale or rental or for any other reason whatsoever; or
(b) show any copyright material in a public place or for profit.

Extra Large Items

We use a specialised third party courier service to deliver our extra large items and charges for delivery will apply. Our courier picks up our extra large orders once per week. Please allow a week after purchase for our courier to contact you regarding a drop off date. You must then schedule a delivery day and time yourself. Once booked the courier will deliver the extra large item to your home or a secure communal space if access is not possible. If you fail to schedule a delivery date, we reserve a right to charge you for delivery costs up to £40 if the extra large item is returned to our warehouse.

To return an extra large item, please contact the Customer Services team prior to arranging the return. Once a return is ready to be processed, you can either arrange your own return at your own cost or you can use our returns service with our chosen courier for £40. This fee will be taken off the refunded amount. Items must be in their original condition and returned within the permitted timeframe as outlined in our terms and conditions.

Other Important terms

We may transfer any contract made under these Terms to someone else. We may transfer our rights and obligations under these Terms to another organisation.

You may only assign or transfer your rights under these Terms & Conditions if we agree to this in writing.

If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts..

Online Dispute Resolution. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

A copy of these Terms and Conditions are available on written request to: RELIANCE GROUP LTD – 65 Colenso Drive, London, England, NW7 2EA.

Any formal legal notices should be sent to Us at the address at the end of these Terms & Conditions.

We use CyberSource for processing of security information and this data is passed outside the EEA (European Economic Area) to the U.S.A. and then back to the UK. CyberSource has been certified by Visa, U.S.A. and Visa International as being compliant with the Cardholder Information Security Program and the Account Information Security program, respectively, which must be renewed annually after follow-up audits. To date, these are the most stringent security requirements in the industry having to do with how consumer data is secured, technologically as well as from a process standpoint.