Delivery & Returns

Free delivery available on orders over £50.
Deliveries including Pre-Orders to Non-Mainland UK addresses and remote locations* may take longer to reach you.

UK Delivery Options

  • Working Days are Monday to Friday. This excludes public holidays/bank holidays and weekends.

  • Order up to 7pm for next day delivery Sunday to Friday for standard stock lines.

  • Standard orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday.

  • Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this time frame

  • Digital purchases are excluded from the total order value for tracked courier services.

1. Place your order and select your preferred payment method

2. You will receive your Order Confirmation in email

3. Wait for your order to arrive

4. Pick up your order and don't forget to leave a review

Small items

Standard Delivery (2-3 working days)
Orders over £50 FREE
Orders under £50 £2.99
Next Day Delivery (Monday to Saturday)
Delivery on Monday to Friday £6.99
Delivery on Saturday £7.99

Large items

Standard Delivery (2-3 working days)
Orders over £50 FREE
Orders under £50 £2.99
Next Day Delivery (Monday to Friday)
Delivery on Monday to Friday £9.99
Delivery on Saturday Not Available

*Remote Area Delivery Times

Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you.

**Orders for items which require Specialist Delivery will follow the below process:

  • Your order will be dispatched within 5 working days.
  • Arrow XL will contact you, using the details provided when you placed the order, to book a slot for the delivery of your item.
  • You will be advised 2 days ahead of your delivery date of the delivery time slot.
  • On the day of delivery, the crew will call you 30 mins ahead of their expected arrival.
  • Claims for damage in transit for Specialist Delivery items will need to be reported to Customer Service within 5 working days.

Frequently Asked Questions

My delivery is missing an item.

If you have purchased more than one item in one order, these may be delivered separately.

If your order contained a download code, please check your email address – it should already be there!

Should you still require assistance, please contact our Customer Service team using the contact us button at the bottom of this article, our team will be happy to help find the rest of your order.

My parcel shows as delivered, but I have not received it.

Sorry to hear that you’ve not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It’s also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we’ll be happy to help you.

My item arrived damaged, what do I do?

We’re sorry to hear your order didn’t arrive with you in perfect condition, can you please send images of the damage, along with your order number, to our customer services team at Contact Us form so they can look into this for you.

Why does my item have additional days added for dispatch?

Some of our items are stored at a different warehouse and may take slightly longer than usual to dispatch.

Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then Please get in touch with us via our Contact Us form with the subject Order Cancellation and will your order number and we will try our best to catch your cancellation in time. If the order has already been dispatched then we will ask you to return it to us at your cost before we can issue a replacement or a refund.

Can I change the address on my order?

Please get in touch with us via our Contact Us form. Include the phrase “CHANGE OF ADDRESS” in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a refund.  Inserting the correct postal address remains the customers responsibility.

Where can I find the Return Policy?

Please click HERE for our detailed Return Policy.

Returns

  • Any product (excluding gift vouchers/gift cards*/digital downloads**) may be returned for refund or exchange within 28 days of the purchase date, providing that the seal remains unbroken.
    Faulty software, where the seal has been broken may be returned up to 3 months after the dispatch date or 12 months if preowned.
  • Faulty hardware and accessories may be returned up to 12 months after the dispatch date.
  • Hardware or accessories, purchased online, may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the dispatch date. Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return. Digital codes included as part of a bundle must be unused and still hidden.
  • Orders for TVs, Projectors, Laptops, Cameras and Mobile Phones purchased through our website may be cancelled up to seven working days from the day after the day on which they are received.
  • A valid proof of purchase is required for any return.
  • If sending the item back via our online service please remember to obtain proof of postage from the Post office at no extra cost to yourself.
  • Our Goodwill returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen’s advice bureau.

*GIXX Gift Cards

  • Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
  • You have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Please note that if you cancel a gift card order you will not be required to return the physical gift card.

**Microsoft Digital Credit

  • May be returned for refund or exchange within 28 days of the purchase date, providing that;
  • You have valid proof of purchase and the receipt displaying the code; and
  • The code has not been redeemed via Xbox Live